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SafePassage Privacy Policy

Effective Date: January 16, 2026 Last Updated: January 16, 2026

1. Introduction​

SafePassage, S.A.S. ("SafePassage," "we," "us," or "our") operates an AI-powered verification platform. We are committed to protecting user privacy and this policy describes how we collect, use, disclose, and protect information from website visitors, registered users, and individuals undergoing age or document verification.

By using our Services, you agree to these terms. Additional biometric processing details appear in separate disclosures where required by law.

2. Data Controller Information​

Organization: SafePassage, S.A.S. Address: CR 42 No.5 SUR 145, Medellin, Antioquia, Colombia Contact: privacy@safepassageapp.com

For European Economic Area residents, SafePassage serves as an independent data controller for verification transaction data.

3. Information We Collect​

Directly Provided Information​

  • Account data: Name, email, company information, billing address, payment details, preferences
  • Verification data: Facial images for age estimation, identification document images, extracted document data, verification results and timestamps

Automatically Collected Information​

  • Usage data: API statistics, verification counts, performance metrics, error logs
  • Technical data: IP address, browser/device information, operating system, timezone, API headers

Information from Third Parties​

  • Payment processor transaction status
  • Business partner referral information
  • Fraud prevention and security service data

We process your information under the following legal grounds:

  • Contract Performance: Service delivery, account management, payment processing
  • Legitimate Interests: Service improvement, security, customer support
  • Legal Obligations: Responding to legal requests, compliance, record-keeping
  • Consent: Where required, which may be withdrawn at any time per applicable law

5. How We Use Your Information​

We use collected data to:

  • Provide and maintain our services
  • Perform age and identity verifications
  • Process transactions and billing
  • Offer customer support
  • Improve services through analysis and development
  • Ensure security and prevent fraud
  • Send transactional and marketing communications (with opt-out options)

6. Data Sharing and Disclosure​

Service Providers​

We share information with service providers bound by data protection contracts, including:

  • Emblem: Privacy infrastructure
  • Payment processors: Transaction processing
  • Cloud hosts: Data storage and processing
  • Analytics providers: Service improvement

Business Transfers​

Data may transfer during business mergers or acquisitions with prior notice.

Disclosure occurs when legally required, to protect rights, or for aggregated anonymized information.

7. Data Retention​

  • Facial and document images: Processed in real-time without storage
  • Verification results: Retained per regulatory requirements
  • Account data: Persists during active subscriptions; closed accounts retain basic information for legal/tax purposes
  • Payment records: Retained per financial regulations

8. Data Security​

We implement comprehensive security measures including:

  • TLS/SSL encryption for data in transit
  • Sensitive data encryption at rest
  • Access controls and authentication
  • Regular security audits
  • Employee security training

Privacy-by-Design Principles​

  • Data minimization
  • Emblem partnership for enhanced privacy infrastructure
  • Double anonymity separation between verification and content
  • Privacy impact assessments

Data Breach Response​

In the event of a data breach:

  • User notification within 72 hours
  • Supervisory authority reporting where required
  • Harm mitigation measures
  • Incident documentation

9. International Data Transfers​

Data may transfer outside your country through:

  • Standard Contractual Clauses
  • Adequacy decisions
  • Other legally recognized transfer mechanisms

You have the right to request information about transfer safeguards.

10. Your Rights and Choices​

You have the right to:

  • Access your personal data
  • Receive data in machine-readable format (portability)
  • Transfer your data to another service
  • Correct inaccurate information
  • Request deletion (subject to legal limitations)
  • Restrict processing
  • Object to processing based on legitimate interests
  • Withdraw consent at any time
  • Opt out of marketing communications
  • Request human review of automated decisions
  • Contest verification results

To exercise these rights, contact us at privacy@safepassageapp.com. We respond within 30 days.

11. Cookies and Tracking Technologies​

We use the following types of cookies:

  • Essential cookies: Enable service functionality
  • Performance cookies: Track user interaction
  • Functional cookies: Remember preferences
  • Analytics cookies: Gather usage data

You can control cookies through your browser settings. Disabling some cookies may limit feature access.

12. Children's Privacy​

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children under 18 for account purposes.

Note: Age verification processes may involve biometric data processing, but such data is not stored.

If we discover children's information has been collected, it will be deleted promptly.

13. Privacy Rights by Jurisdiction​

European Economic Area (GDPR)​

EEA residents may:

  • Lodge complaints with local supervisory authorities
  • Withdraw consent at any time
  • Object to direct marketing
  • Exercise rights regarding automated decision-making

California (CCPA)​

California residents may:

  • Know what information is collected
  • Delete personal information
  • Opt out of data sales (note: we do not sell data)
  • Receive non-discrimination assurances

14. Third-Party Services​

Emblem Integration​

Our integration with Emblem is governed by their Terms of Service and Privacy Policy.

Payment Processing​

Payment information is handled by our payment processor under their policies. Complete card information is not stored on our systems.

Links to third-party sites are not our responsibility. Please review their privacy policies.

15. Changes to This Privacy Policy​

We may update this policy by:

  • Posting new policies on this page
  • Updating the effective date
  • Emailing material changes to account holders

Continued service use after changes constitutes acceptance.

16. Contact Information​

Data Protection Officer SafePassage, S.A.S. CR 42 No.5 SUR 145, Medellin, Antioquia, Colombia

Privacy inquiries: privacy@safepassageapp.com Support: support@safepassageapp.com

EEA residents may also contact their local data protection authority.

17. Accessibility​

Alternative policy formats are available upon request at privacy@safepassageapp.com.

Acknowledgment: By using SafePassage Services, you acknowledge that you have read and understand this Privacy Policy.